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CNA Course Refund Policy
Last Updated on Dec. 19, 2018
Refund Policy:

If you are dissatisfied with your purchase for any reason, or you decide now is not the time for you to enroll in this program, contact us within five (5) days of purchase and we will give you a full refund.

For residents of Montana:

You have one attempt to challenge the exam in your state.

If you complete all CNA NursingPrep coursework and receive a 90% or higher on all graded assignments, but fail the state license examination within 30 days of program/course completion we offer the following: We will refund 50% of your purchase.

Note:

1. Documentation of proof of failure of state licensure examination must be provided for receiving a refund.

2. Full payment for the course/program must be received and processed by CNA Prep before any monetary refund is processed for exam failure. Refunds will not be given for accounts with a balance still owed.

3. If you find out from your state that you cannot sit for and take your state challenge exam within the 30 day time requirement as stated above, just provide us with a written notice from your state regarding this, which includes when your test is scheduled. With this information, our refund policy will be honored. If your state examination is delayed, we strongly recommend that you stay current and review your course assignments and information. Doing so will increase your success and reduce the likelihood of having to retake the course again.

For residents of Florida, Iowa, North Dakota, and Minnesota:

You have three attempts to challenge the exam in your state.

If you complete all coursework and receive a 90% or higher on all graded assignments, but fail the state license examination within 30 days of program/course completion we offer the following:

We will reset your course so that you can take and complete the program a second time at no-charge. * We strongly recommend taking your first exam soon after completing your course, i.e., less than 30 days.
If you fail your exam a second time, after completing all coursework and receiving 90% or higher on all graded assignments, we will reset your course so that you can take and complete the program a third time at no charge. ** We require that you take the state license examination within 20 days of completion of this third time through the course.
If, after completing all coursework and receiving 90% or higher on all graded assignments a third time, you again fail the state license examination within 20 days of completing CNA Prep's course, we offer the following:
Refund 80% of the fee you paid for the CNA Prep course.

Note:

1. Documentation of proof of failed state licensure examination must be provided for all attempts on the exam to receive any refund or renewed access to the course.

2. Full payment for the course/program must be received and processed by CNA Prep before any monetary refund is processed for exam failure. Refunds will not be given for accounts with a balance still owed.

3. If you find out from your state that you cannot sit for and take your state challenge exam within the 30 & 20 day time requirement as stated above, just provide us with a written notice from your state regarding this, which includes when your test is scheduled. With this information, our refund policy will be honored. If your state examination is delayed, we strongly recommend that you stay current and review your course assignments and information. Doing so will increase your success and reduce the likelihood of having to retake the course again.
4. This Refund Policy does not apply to the purchase of the CNA NursingPrep Refresher course. 
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